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Website Terms of Service

Last updated November 9, 2026

1. Agreement to these terms

These Website Terms of Service (the “Terms”) govern your access to and use of magnetlabs.io and any subdomain or page operated by Magnet Labs LLC (“Magnet Labs,” “we,” “us”) (the “Site”).

By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

2. What these Terms do and do not cover

These Terms cover your use of the Site: the pages you read, the forms you submit, the research you download and the content we publish.

These Terms do not cover Magnet Labs' services. If you engage Magnet Labs, that engagement is governed by a signed agreement and any statements of work under it. Those documents control the services relationship entirely. Nothing on this Site creates a services relationship, and nothing on this Site modifies a signed agreement.

Where these Terms and a signed agreement between you and Magnet Labs conflict, the signed agreement governs.

3. Who we are

Magnet Labs LLC is a Virginia limited liability company operating from the Commonwealth of Virginia. We provide facilitated workshops, AI strategy advisory and published research to businesses.

4. The Site is informational

The Site describes who we are and what we do. It is marketing and general information.

Nothing on the Site is an offer capable of acceptance. Descriptions of our labs, services, capabilities or methods are general descriptions, not commitments, specifications or warranties. The scope of any actual engagement is defined solely in a signed agreement.

Nothing on the Site is professional advice. Content about leadership, team performance, strategy or AI adoption is general in nature. It is not tailored to your circumstances and is not legal, financial, tax, medical, psychological or other professional advice. Do not act on it without your own analysis or appropriate professional input.

The Scorecard is a directional self-assessment, designed to focus a conversation, not an externally validated psychometric or audit instrument. Treat its results as directional and verify them against observed practice.

Results described are not typical or guaranteed. Any outcomes, metrics, testimonials or case examples on the Site reflect specific situations. They are not a prediction, projection or guarantee of the results you would achieve. Results depend on factors specific to each business and outside our control.

5. Permitted use

You may access and use the Site for lawful purposes: to learn about Magnet Labs, to evaluate whether to engage us, to download the research we offer and to contact us.

You must not:

  • use the Site in violation of any applicable law;
  • attempt to gain unauthorized access to the Site, its servers or any connected system;
  • probe, scan or test the vulnerability of the Site or breach any security or authentication measure, other than through the reporting process in Section 12;
  • interfere with or disrupt the Site, including by placing undue load on it;
  • use scrapers, crawlers, bots or other automated means to access the Site, except as permitted under “Search engines and AI systems” below;
  • harvest email addresses, contact details or other personal information from the Site;
  • submit false, misleading or third-party personal information through our forms, or submit another person's contact details without their permission;
  • transmit malware, or use the Site to send unsolicited commercial communications; or
  • copy, reproduce, republish or redistribute Site content except as permitted in this Section 5 or in Section 6.

Search engines and AI systems. Search engines, AI assistants and other automated agents that identify themselves and follow the directives in our robots.txt file may access the publicly available pages of the Site, and may use that content to index the Site, to provide search results and answers that reference or cite the Site, and to train machine learning and artificial intelligence models. This permission covers only what our robots.txt file allows at the time of access. It does not extend to the community (Section 8) or any other area that requires sign-in, and it does not permit anyone to place undue load on the Site, to present Site content as endorsed by Magnet Labs, or to impersonate Magnet Labs. We may change our robots.txt directives at any time, and changes apply from the time they are published.

6. Intellectual property

All content on the Site — text, graphics, logos, images, layout, design, and the selection and arrangement of it — is owned by Magnet Labs or its licensors and is protected by intellectual property law. “Magnet Labs,” “Insight Labs™,” “Applied Thinking Labs™” and our logos are our marks.

You may view the Site, print or download individual pages, and download the research papers we offer, for your own internal reference and evaluation. That is the extent of the licence. Except as permitted for automated agents in Section 5, you may not otherwise reproduce, distribute, modify, publicly display or create derivative works from Site content without our prior written consent, and you must not remove any proprietary notice.

You may link to the Site, provided the link is not misleading and does not imply an endorsement, sponsorship or relationship that does not exist.

7. Information you submit

When you complete a form on the Site, you provide us your contact details and your message or answers. You confirm that the information is accurate, that it is yours to provide, and that you are authorized to give it.

We use what you submit to respond to you and to manage the relationship you are asking about. How we handle personal information is described in our Privacy Policy.

Do not submit confidential or sensitive information through the Site's forms. A form submission is not a confidential communication and does not create a confidentiality obligation. If you need to share confidential information with us, ask us for a non-disclosure agreement first.

8. The Insights Community and other interactive areas

Magnet Labs operates the Insights Community at join.magnetlabs.io, a members' area where participants can exchange material and discuss practice. Participation is subject to these Terms in addition to any registration requirements we set.

Eligibility. The community is for business users. You must be at least 18, register with accurate information, and not share your access with anyone else. You are responsible for activity that occurs under your access.

Your content. “Your Contributions” means anything you post, upload or submit to the community. You retain ownership of Your Contributions. You grant Magnet Labs a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, display and distribute Your Contributions for the purpose of operating and promoting the community. This licence ends when Your Contributions are removed, except for copies already distributed to other members and for routine backup copies retained for a limited period.

What you promise. You confirm that you have the right to post Your Contributions, that they do not infringe anyone's rights or breach any confidentiality obligation you owe, and that they contain no personal information about anyone other than yourself without that person's permission.

Do not post confidential information. The community is not a confidential forum. Do not post your employer's confidential information, customer or prospect details, deal specifics that identify a third party, or anything subject to an NDA. Magnet Labs owes you no confidentiality obligation for anything posted in the community.

Conduct. You must not post anything unlawful, defamatory, harassing, discriminatory, obscene or threatening; impersonate anyone; post malware or spam; advertise or solicit without our written permission; scrape or harvest member information; or use the community to recruit members away from it. You must not use community content to train a machine learning or artificial intelligence model.

Other members' content. Contributions are made by members, not by Magnet Labs. We do not endorse, verify or take responsibility for them, and they are not advice. Rely on them at your own risk.

Our rights. We may, but are not obliged to, monitor the community. We may remove any Contribution, and suspend or terminate any member's access, at our discretion and without notice, including for breach of these Terms. We may modify or discontinue the community at any time.

Reporting. To report a Contribution that breaches these Terms, or a claim that content infringes your rights, email privacy@magnetlabs.io with enough detail to identify the content and the issue.

10. Feedback

If you send us suggestions, ideas or feedback about Magnet Labs, the Site or our services, we may use it for any purpose without restriction, attribution or compensation. Do not send us feedback you consider confidential or proprietary.

11. Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, MAGNET LABS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Site will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Site is free of harmful components. We do not warrant that Site content is accurate, complete or current, and we may change it at any time without notice.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, some of the above may not apply to you.

12. Reporting a security issue

If you believe you have found a security vulnerability affecting the Site, please report it to security@magnetlabs.io rather than disclosing it publicly or exploiting it. Give us reasonable detail and a reasonable opportunity to investigate and remediate. We will not pursue action against good-faith research that follows this process, stays within the Site, avoids privacy violations and service degradation, and does not access or modify data belonging to others.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MAGNET LABS AND ITS MEMBERS, OFFICERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED US DOLLARS (US$100).

This Section does not limit liability that cannot be limited by law. It does not apply to liability under a signed agreement between you and Magnet Labs, which is governed by that agreement's own limitation of liability.

14. Indemnification

You will indemnify and hold harmless Magnet Labs and its members, officers, employees and agents from any claim, loss, liability or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site, or your violation of law or of a third party's rights in connection with the Site.

15. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

16. Availability and changes to the Site

We may modify, suspend or discontinue the Site or any part of it at any time, with or without notice. We are not liable to you for doing so.

17. Changes to these Terms

We may update these Terms. We will revise the “Last updated” date above, and material changes take effect when posted. Your continued use of the Site after a change constitutes acceptance. Review these Terms periodically.

18. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles.

Any dispute arising from or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in the Commonwealth of Virginia. You consent to the personal jurisdiction of those courts and waive any objection to venue.

Jury trial waiver. Each party waives any right to a trial by jury in any action arising from or relating to these Terms or the Site.

Class action waiver. To the fullest extent permitted by law, you and Magnet Labs each agree to bring any claim arising from or relating to these Terms or the Site only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. A court may not consolidate the claims of more than one person, and may not preside over any form of class or representative proceeding, in relation to these Terms. If this class action waiver is held unenforceable as to a particular claim or remedy, that claim or remedy will be severed and brought in court, and the remainder of this Section will continue to apply to all other claims.

19. General

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remainder stays in effect.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition or sale of assets.

Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and Magnet Labs regarding the Site, and supersede any prior understanding on that subject. They do not supersede any signed agreement between you and Magnet Labs.

Export and sanctions. You may not use the Site in violation of US export control or sanctions law, or if you are located in an embargoed jurisdiction or on a restricted-party list.

20. Contact us

Magnet Labs LLC

For privacy inquiries: privacy@magnetlabs.io

For security inquiries: security@magnetlabs.io

We respond to privacy and security inquiries promptly.